8-Week Course
8 Continuing Education Units
80 Military Clock Hours
10 Military Clock Hours / Week

About the Course

This course is designed to focus on the advantages and characteristics of Process-Based Organizations (PBO), leveraging business architecture and the powerful tools found in Centers of Excellence (CoE), including its embedded workflows, data-decision making and business activity monitoring capabilities. Plus, you’ll gain expertise in knowing how to facilitate BPM adoption within an organization, and mastering the abilities to map, measure and document crucial process data to communicate and deliver organizational results.

By completing the Villanova BPM track, which includes a comprehensive project and final exam, you will be in a position to apply your skills to real-world process management situations and achieve the exclusive Villanova certification as a Certified Professional in Business Process Management (CPBPM).

Earn a Digital Badge
Villanova students will earn a digital badge when they successfully complete an individual course or full certificate program. These badges help to emphasize their skills and commitment to professional development and enables them to easily share and display the badge on a resume and/or social media.
8 Week Course
Week 1
BPM as a Segue into Process
  • Identify the uses of BPM for organizing
  • Discuss implementation of BPM in functional organizations
  • Describe ways to apply BPM to various organizational functions
Week 2
Understanding PBO
  • Summarize the top advantages of PBOs
  • Explain the fundamental characteristics of PBOs
  • Identify strategies for using BPM skills throughout PBO development
Week 3
Support for PBO
  • List the key elements of process intensive organizations
  • Discuss primary design guides
  • Describe crucial components of hybrid organizational structures
Week 4
Business Architecture
  • Describe the fundamentals of business architecture
  • Explain BA objectives, components and requirements
  • Discuss the latest issues affecting BA
Week 5
Governance and CoE
  • Illustrate the functionality of PBO and BA
  • Analyze BPM CoEs
  • Discuss the pivotal role of CoEs
Week 6
Workflow, Data, and Outsourcing
  • Explain the significance of technology in BPM
  • Describe essential data and dashboards
  • Discuss expert advice for data-based decision making
  • Define and discuss BPO
Week 7
Data and Metrics
  • Recognize mapping data essentials
  • Identify results-oriented BPM data and scorecards
  • Implement critical methods for standardization
Week 8
Put it all Together
  • Discuss advanced methods for tracking BPM processes
  • Explain how to attain competitive advantage with BPM
  • Describe key lessons for BPM and change management
Learning Objectives
Skills Learned
Change Management Sustainability Decision Making Business Process Management Organizational Structure Workflow
What You’ll Study

BPM Processes

  • Review of Functional Organization and Issues
  • Halfway – BPM in Functional Organizations
  • BPM as a Means of Organizing
  • Redesigning Functional Hierarchies
  • Overview of 3 Process Categories
  • Applying BPM to Support Functions
  • Applying BPM to Management Functions

Impacts on Process-Based Organizations

  • Managing Cooperation and Integration
  • PBOs and Becoming Data-Centric
  • HR Impacts on BPM
  • Change Management and the Importance of People
  • Job Design for Process Intensive Organizations
  • Strategy and Customers Primary Design Guides
  • Moving Decision-Making into the Process
  • Hybrid Organization Structures
  • Hybrid Organization Structure Example

Workflow, Data, and Outsourcing

  • Business Activity Monitoring (BAM)
  • Data, Dashboard and Scorecard
  • Embedded Workflows (ERP)
  • Workflow Engines
  • IT’s Need for BPM Involvement
  • Business Process Outsourcing
  • Data-Based Decision-Making

Pull it All Together

  • Facilitating BPM Adoption
  • Capturing BPM and Process Know-How
  • Archival Strategies and Systems
  • Organizational Assets and Sources of Competitive Advantage
  • BPM Lessons Learned
  • Change Management Lessons Learned
  • BPM, LSS and PMP® Certification Connections
  • Sustainability and Innovation Lessons Learned
  • Course Summary
Related Certificate Programs

Business Process Management Certificate

24 Weeks
3 Courses

Learn to increase your organization's efficiency and performance.

Certification Available

Who Should Register?

This dynamic online BPM course is ideal for business process owners and practitioners, consultants and change management specialists, IT professionals, procurement/acquisition managers, quality specialists and other business managers looking to make fundamental process changes in how their organization does business. It is designed to bring advanced BPM practitioners up to speed on key concepts, while helping seasoned professionals expand their business process management expertise.

Tuition & Payment

Total Course Cost


Course offerings and associated prices are subject to change without prior notice. Pricing for multi-course certificate programs varies depending on course selection. View the Professional Education Catalog for more information on the courses and programs.

Payment Options

There are multiple ways to pay for your certificate program. Just let your enrollment representative know the choice that works best for you.