8-Week Course
8 Continuing Education Units
64.25 PDUs
80 Military Clock Hours

About the Course

The second course in the Villanova University Business Process Management three-course certificate, Mastering Process Methodology & Solutions focuses on the six phases of BPM methodology: assessment, design, modeling, implementation, monitoring and modification.

Villanova has BPM experts to provide you with a detailed explanation, overview and insight into successful business process management implementations. This eight-week course teaches you critical Lean Six Sigma techniques for effective data analysis and essential project planning concepts for streamlined BPM project management – just some of the differences that set this program apart. Plus, you can acquire the skills to effectively manage process improvement initiatives and a credential that may stand out to employers and higher-ups.

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8 Week Course
Week 1
Setup for Six Phases
  • Explain results-oriented methods used to capture and utilize data
  • Discuss effective ways to manage schedules and teams
  • Describe the critical aspects of documenting activities
  • Discuss project planning concepts and BPM project teams
Week 2
  • Identify the fundamentals of the assessment phase
  • Utilize proven data collection and usage methods
  • Describe value stream mapping
  • Discuss the essential elements for defining project scope
Week 3
  • List the imperative features of the design phase
  • Identify the necessary components for desirable design outcomes
  • Recall the essential tips for choosing key performance indicators (KPIs)
  • Graphical analysis
Week 4
  • Identify the principles of the modeling phase
  • Discuss the importance of utilizing appropriate data
  • Explain the role of model validation
  • Risk and prioritization to pick solutions
Week 5
  • List the best practices for the implementation phase
  • Define implementation planning
  • Explain key stakeholder involvement
  • Describe the importance of communication and change management
Week 6
  • List the primary objectives of the monitoring phase
  • Explain how to obtain and analyze data and metrics
  • Describe root cause analysis
  • Discuss benchmarking and time-series comparisons
Week 7
  • Explain the elements of the modification phase
  • Discuss significant reasons for optimization
  • Review expert advice for process changes
Week 8
Look at Totality
  • Identify critical success factors for managing processes
  • Describe the most effective systems and tools for retaining BPM knowledge
  • Discuss strategies for BPM innovation and sustainability
Learning Objectives
Skills Learned
Data Analysis Team Management Project Management Risk Assessment Communication Change Management Innovation
What You’ll Study

Setup for Six Phases

  • BPM Objectives and Benefits Review
  • BPM Methodology Review
  • BPM Tool and Document Review
  • Measurements and Metrics
  • Project Management and Planning Concepts
  • BPM Project Teams and Planning
  • Team Building

Leadership Assessment Phase

  • Assessment Phase Overview
  • Assessing With Process Management Focus
  • Assessing With LSS Focus
  • Data Mining in the Assessment Phase
  • Data Collection Methods
  • Mapping the “As-Is” Activities
  • Value Stream Mapping
  • Task-Level Charts (Inputs/Outputs)
  • Defining the BPM Project Scope

Design Phase

  • Design Phase Objectives
  • Planning for the Solution
  • Defining and Communicating Expected Design Outcomes
  • Identifying Key Performance Indicators
  • Data Analysis and Graphical Representations of Data
  • Evaluating Design Options
  • Stakeholder Roles in the Design Phase
  • Characteristics of Effective Designs

Modeling Phase

  • Modeling Overview
  • Modeling Phase Objectives
  • Selecting Appropriate Data
  • Quantifying Process Models
  • Data-Based Evaluation and Prioritization
  • Model Validation
  • BPM Simulation
  • Modeling to Minimize Risk

Implementation Phase

  • Implementation Objectives
  • Implementation Planning – From PMP® Certification Perspective
  • Implementation Plan – Process Within the Process
  • BPM Stakeholders
  • Work Transition Planning
  • Communication and Change Management
  • Documentation and Standards

Monitoring Phase

  • Monitoring Objectives
  • LSS Techniques for Data Analysis
  • Capturing and Understanding Process Metrics
  • Process and Sub-Process Data
  • Problem Identification and Root Cause Analysis
  • Benchmarking and Time-Series Comparisons
  • Qualitative Sources of Feedback
  • Process Accountability – The Process Owner

Modification Phase

  • Modification Objectives
  • Focus on Optimization
  • When to Initiate a Process Change
  • Assessing Process Scope Change
  • Process Owners as Drivers of Modifications
  • IT Systems and Process Changes
  • Voice of the Customer
  • Review of the Six Phases

Look at in Totality

  • Managing Processes
  • Measuring Degrees of Process Orientation
  • Process Adoption
  • Systems and Tools for Retaining BPM Knowledge
  • Sustainability and BPM
  • Innovating with BPM
  • Course Summary
Related Certificate Programs

Business Process Management Certificate

24 Weeks
3 Courses

Learn to increase your organization's efficiency and performance.

Certification Available

Who Should Register?

This certificate course is designed for those professionals who have completed Essentials of Business Process Management and are looking to build on their newly acquired BPM knowledge with essential tools and tactics for successful process improvement. This 100% online course is ideal for professionals looking to change or advance their career by expanding their understanding and skills or key process concepts.

Mastering Process Methodology and Solutions is also ideal for professionals seeking to expand their operational knowledge while focusing on targeted improvements. This BPM training course is also beneficial to improvement team members, performance professionals, consultants, IT and quality specialists, procurement/acquisition managers, data analyst and business managers who are involved or looking to be involved in essential process initiatives. It’s also ideal for individuals seeking alternative career paths. This dynamic online course is designed to bring beginners up to speed on key concepts while helping seasoned professionals expand their business process management expertise.

Tuition & Payment

Total Course Cost


Course offerings and associated prices are subject to change without prior notice. Pricing for multi-course certificate programs varies depending on course selection. View the Professional Education Catalog for more information on the courses and programs.

Payment Options

There are multiple ways to pay for your certificate program. Just let your enrollment representative know the choice that works best for you.